IVR – Interactive Voice Response

Today most organisations use an interactive voice menu to accept callers into their call system.
These menus and call systems need  short to medium voice messages to direct customers to the appropriate department or service.

These messages are known as IVR prompts.
IVR prompts are a major part of corporate identity as they are front of house to callers and possible customers.
Therefore it is vital that these messages and prompts are professional in delivery and quality.

At onhold.ie we can put together a bespoke package of prompts, messages or regulatory announcements.
IVR prompts are provided as downloadable audio files to you, your IT department or telephone maintenance contractor for installation or upload to your system.
Voice prompts are of the highest quality and are optimised for telephone playback.

Types of IVR

  • Main Menu – What callers hear first when they get through

  • Out of Hours – A message telling callers they have called in outside business hours

  • Voicemail / Busy – When the desired extension can;t be reached

Please note we do NOT supply on hold equipment or file installation.

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